DRAFT — to be reviewed
Cancellation policies
Your booking uses the policy shown before you confirm. Deadlines use the property’s check-in time in the UK.
Flexible
Full refund of the nights until 24 hours before check-in. No nightly refund after that.
Moderate
Full refund of the nights until 5 days before check-in. After that, 50% of the nights are refunded until check-in. No nightly refund after check-in.
Strict
Full refund within 48 hours of booking when check-in is at least 14 days away. Otherwise, 50% of the nights are refunded until 7 days before check-in. No nightly refund after that.
Cleaning fees and host cancellations
The cleaning fee is always refunded if you cancel before check-in. If the host cancels, you receive a full refund.
Refunds and fees
Refunds are taken from the booking money before the host is paid. Kipo never pays refunds from its own funds. The 5% Kipo fee applies only to the money the host keeps, subject to the founding host offer. Payments are not enabled yet: cancellation amounts are recorded, but no money has been charged or refunded.
Exceptional circumstances
An administrator can approve a full refund for extenuating circumstances. The reason and administrator are recorded.
Host accountability
Two host cancellations in a rolling 12-month period flag the host for admin review.
This is placeholder text written as a starting point only. It is not legal advice and must be reviewed by a qualified solicitor before Kipo launches.