DRAFT — to be reviewed
Terms of Service
These terms govern your use of Kipo, the marketplace for booking homes and hotels across the UK.
1. Who we are
Kipo operates an online marketplace connecting guests with independent hosts offering accommodation. Kipo is not the provider of the accommodation; the contract for the stay is between the guest and the host.
2. Your account
You must provide accurate information when creating an account and keep your login details secure. You are responsible for all activity on your account.
3. Bookings
A booking is confirmed when the host accepts your request or when you use instant book. Prices are shown in pounds sterling and the price you see is the price you pay — Kipo does not charge guests a service fee.
4. Cancellations
Flexible gives a full nightly refund until 24 hours before check-in, then none. Moderate gives full until 5 days before, then 50% until check-in, then none. Strict gives full within 48 hours of booking when check-in is at least 14 days away; otherwise 50% until 7 days before, then none. Cleaning fees are refunded before check-in. Host cancellations receive 100%. Admin full-refund exceptions require a recorded reason.
Refund funding
Refunds come from booking money before host payout. Kipo never funds refunds itself. Its 5% fee applies only to the amount the host keeps, subject to the founding host offer.
5. Acceptable use
You must not misuse the platform, misrepresent yourself, or use Kipo for anything unlawful. We may suspend accounts that break these rules.
6. Liability
Kipo acts as an intermediary. Hosts are responsible for their listings and guests for their conduct during a stay. Nothing in these terms limits liability that cannot be limited by law.
This is placeholder text written as a starting point only. It is not legal advice and must be reviewed by a qualified solicitor before Kipo launches.