Help centre
Quick answers for guests and hosts.
Cancellation policies →Stays
What can I book?
House, Apartment, Hotel room, Cottage, Cabin, Private room or Other — each listing shows its property type.
Payments
When am I charged?
Payments are coming soon. No money is charged yet. Prices are in pounds (£).
Are there guest fees?
No. The price you see is the price you pay.
What does Kipo charge hosts?
5% of the booking money the host keeps after refunds, subject to the founding host offer.
Cancellations
Flexible
Full refund of the nights until 24 hours before check-in. No nightly refund after that.
Moderate
Full refund of the nights until 5 days before check-in. After that, 50% of the nights are refunded until check-in. No nightly refund after check-in.
Strict
Full refund within 48 hours of booking when check-in is at least 14 days away. Otherwise, 50% of the nights are refunded until 7 days before check-in. No nightly refund after that.
Check-in
When do I get the address?
Straight after booking, along with your host's contact details and directions.
What time can I arrive?
Each stay shows its check-in and check-out times under House rules.
Contacting support
Something went wrong with my stay
Message your host first. If it's not resolved, contact Kipo support and we'll step in.