Help centre

Quick answers for guests and hosts.

Cancellation policies →

Stays

What can I book?

House, Apartment, Hotel room, Cottage, Cabin, Private room or Other — each listing shows its property type.

Payments

When am I charged?

Payments are coming soon. No money is charged yet. Prices are in pounds (£).

Are there guest fees?

No. The price you see is the price you pay.

What does Kipo charge hosts?

5% of the booking money the host keeps after refunds, subject to the founding host offer.

Cancellations

Flexible

Full refund of the nights until 24 hours before check-in. No nightly refund after that.

Moderate

Full refund of the nights until 5 days before check-in. After that, 50% of the nights are refunded until check-in. No nightly refund after check-in.

Strict

Full refund within 48 hours of booking when check-in is at least 14 days away. Otherwise, 50% of the nights are refunded until 7 days before check-in. No nightly refund after that.

Check-in

When do I get the address?

Straight after booking, along with your host's contact details and directions.

What time can I arrive?

Each stay shows its check-in and check-out times under House rules.

Contacting support

Something went wrong with my stay

Message your host first. If it's not resolved, contact Kipo support and we'll step in.